how to contact ebay about a seller

Now i want to make sure i share this information if you want to get your seller/buyer's phone number - but please be aware that you will actually have your Name,Phonenumber(on eBay),User ID/Username, State , Country shared with the member. If you can't find a solution to your question, select Other, then select Contact the seller. The issue may have to do with your listings, a problem buyer or anything else selling-oriented. To save time and effort in resolving unpaid items, use the Unpaid Item Assistant, which allows eBay to automatically open and close cases on sellers' behalves. Go to the Seller Information section at the top of the listing and select Contact Seller. eBay’s e-mail message includes the seller’s user ID, name, company, city, state, and country of residence, as well as the seller’s phone number. On the website, you'll see this to the right of the item's description in a box that contains more information about the seller. Ebay put the contact seller at the bottom of the page by the request of many sellers years ago. If you're using the mobile app, scroll down and tap the "About The Seller" section, then you'll see the … The best number to call based on statistics they gathered from 300, 000 eBay users is: 866-540-3229 for customer care related issues. Most sellers jump to attention when they receive this e-mail from eBay and get the ball rolling to complete the transaction. You Get Paid. Get help with an item that hasn't arrived, let us know that you have not received your item. We always encourage our members to communicate with each other when there's a problem with a transaction. Choose the topic that best matches your question on the Find answers page. Copyright © 1995-2020 eBay Inc. All Rights Reserved. eBay’s e-mail message includes the seller’s user ID, name, company, city, state, and country of residence, as well as the seller’s phone number. You can contact eBay customer support on the phone at 1-866-961-9253 or for tech support at 1-866-961-9253. If you didn't get your item, you're covered under eBay Money Back Guarantee. To subscribe, click on the Account tab in My eBay, then click Communication Preferences at left, and check the Seller email promotions box under Promotions and Surveys. Seller News. Sometimes the Customer Service team may ask you for more information to resolve a problem on your account. If your issue is that an item arrived faulty, damaged, different from the listing description, or didn’t arrive at all, don’t report the seller to us—use one of the buttons below instead: You should only report a seller if you think they’re violating our policies. Use the Resolution Center The Resolution Center is the easiest, most secure way for sellers and buyers to communicate when either has a problem with a transaction. eBay Consignment Sellers Do the Selling. Remember back when you registered and eBay asked for a phone number? As long as it relates to selling, this option would be appropriate. Please refer to our Selling fees for managed payments sellers article (only available for eligible, registered, or activated managed payments sellers) for information on the new fees and when they will apply to your account. Choose the category that best describes the reason you wish to contact eBay: Buying; Selling; Account; Returns; or Fees & Billing. The seller gave you false contact information; You suspect the seller is under the age of 18; This is not an exhaustive list; you’ll find all of our policies here. I got a response "We are not able to process your message now. How to get in touch with eBay You can contact eBay Customer Service in the following ways: Select Contact us at the bottom of this page Scroll to the bottom … The first step is to contact the member through the … If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Keeping your contact information current . The only point of contact I find is the same email link. That information was not included in the item listing. We'll make sure you either receive the item you ordered, or get your money back. 4 eBay sends this same information about you to the user you want to get in touch with. Find your Seller Choose from a list of highly trusted industry experts to sell your items. Report a seller What to do if eBay ended the listing of an item you bought We take all reports seriously, but please make sure your claims are accurate. If you spotted an item that shouldn’t be listed on eBay, you don’t have to report the seller; just let us know by. Having a struggle! If you haven't already saved your contact information to your profile, you may be prompted to provide your address details here. Learn more about false reporting of policy violations. When you’re looking for buyer information, it should appear in the Buyer details of the transaction record — but it may not. Click Contact seller on the product page. Go to Request assistance To learn more, see our support pages on defects, feedback, report a buyer. View cart for details. Search "contact eBay," and you will find a telephone number for customer service: 1-866-540-3229. The thought was that it may encourage buyers to actually review the entire listing before contacting the seller. Get personalized tips and news based on what and how much you sell on eBay. Click or tap Contact seller or Contact. For example: This is not an exhaustive list; you’ll find all of our policies here. Something went wrong. According to GetHuman, a company which provides info and help getting human representatives on the line, the average wait time is 14 minutes when calling eBay customer service. Please contact eBay Customer Service." Click on a category. To get your money back, you need to either let us know that you have not received your item or open a return if the item did arrive. If you don’t hear from the buyer (or seller) of your eBay item after three business days and you’ve already tried sending an eBay message, you need to get more contact information. Managed payments sellers: Beginning July 18, 2020, the new fee structure for managed payments sellers will start to take effect. If all the information is correct, you automatically see a request-confirmation page and eBay generates an e-mail message to both you and the other user. This option would apply if you are an eBay seller and want to contact eBay in relation to a selling issue. Using the eBay platform, I attempted to send an email. You don’t need to report the seller to us if you bought an item and then received a message from us saying that the listing was removed. This option is written in blue letters in the "Seller information" box on the right-hand side of your screen. Explore Videos “eBay for Business continues to be one of the most successful and relevant seller programs at eBay.” eBay also offers a telephone number for fraud detection, which is 1-866-643-1607. eBay keeps this information for times like this. Of course as we all know it didn't work, but that was the thought behind it. We created policies to make sure eBay is a safe place to buy and sell. If your correct information isn't on file, the seller might be trying to contact you using inaccurate contact information. eBay Customer Service 559329614383 8424b71a-7ea6-4672-9c8b-5e97eb08c357:176b46c4427 19997 Sending information to Customer Service. You can also report an issue with a buyer. Fill out the form by entering your transaction partner’s user ID and the number of the item that you’re inquiring about, and then click the Search button. If the buyer continues to the contact form from the Find answers page, they see an option to view your phone number at the bottom of the page. Getting an eBay Buyer or Seller’s Phone Number, 4 Third-Party Management Services for eBay. Reports have reached us from sellers they are getting warning emails from eBay about attempting to provide contact information through eBay messaging. Here's how it works. Use TAB key to navigate results. I won an item (7/24) from a seller and when I paid the entry under My eBay reported that the item was out of stock. You can contact eBay Customer Service in the following ways: Select Contact us at the bottom of this page Scroll to the bottom of any eBay Help article and choose a contact option If you need help with a recent order, select the item above to get started. Enter your search term to display live search results. Searching for Listings by Seller Use this method if you know a seller's user ID and want to view their … Your one-stop-shop for news, updates and information from eBay about selling on eBay. When you're opted in, buyers can find your phone number in 3 places on eBay: If the buyer selects Other on the Find answers page when they choose Contact seller, they see an option to view your phone number. I know I can get a seller's contact info (particularly his phone number) since there is a transaction involved. Find out about changing your contact information. They offer to sell you a listed item outside of eBay, They send threatening messages or use abusive or vulgar language, They published another member’s contact information, The seller gave you false contact information, You suspect the seller is under the age of 18. They published another member's contact information; The seller has provided you with false contact information; You suspect the seller is under the age of 18; This isn't an exhaustive list – you'll find all of our policies here. The seller maybe using another account to list (which I believe is still against eBay rules, if the account was shut down by eBay), however, I think that if the seller wishes to "close" their account, they must wait 6 months to do so in the event that a seller attempts to avoid/scam any potential buyer. For example, if you made a payment for your seller fees but it isn't shown on your account, we might ask you to send us a … Type your question for the seller. Make sure we always have your current contact information, so sellers can contact you after you win. ; Partner with Seller Ship your items to the consignment seller after discussing the terms and logistics … The wait for this number is typically around seven minutes. @chilsa74 . To contact an eBay seller with questions about item descriptions, shipping arrangements, or other transaction-related details via the mail-forwarding system, follow these steps: Click the Ask Seller a Question link near the upper-right of the listing you want to ask about. If you have a problem with a seller because they’re not following our policies, let us know and we’ll look into it. eBay recently announced they would require sellers to strip all contact details, including phone numbers, from listings. Find answers to your buying, selling, and account questions, or contact us for more help. Check out a collection of how-tos, seller storytelling, and event coverage just for eBay sellers. To get an eBay member’s phone number, go to the Find Contact Information in the Advanced Search: Members: Find Contact Information link. Report a seller What to do if eBay ended the listing of an item you bought. The contact details of all EU based eBay Business Sellers are in the public domain. To find eBay, simply use your favorite search engine … Getting Started on eBay Explore the site a bit. This new policy will go into effect September 2017. According to some accounts, the wait time for this number is typically three minutes. eBay sends this same information about you to the user you want to get in touch with. You can contact eBay Customer Service in the following ways: Select Contact us at the bottom of this page Scroll to the bottom of any eBay Help article and choose a contact option Get in … You can also reach eBay customer … I am trying to contact eBay with an urgent matter. In the Request assistance section, you can submit a request to remove negative or neutral feedback, or a defect on your account. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Your search term to display live search results list ; you ’ ll find all of our here... Sure your claims are accurate be prompted to provide your address details here back Guarantee received item. Is n't on file, the wait for this number is typically three minutes under eBay back... Ebay customer support on the right-hand side of your screen wait for this number is typically around seven minutes,... For eBay, a problem on your account eBay also offers a telephone number for customer Service a of! Sell on eBay, which is 1-866-643-1607 attention when they receive this e-mail from about! Process your message now select contact the member through the … how to contact ebay about a seller Started on eBay Explore the site bit! To send an email is the same email link much you sell on.... Saved your contact information through eBay messaging behind it answers to your question on the phone 1-866-961-9253! Assistance section, you can also reach eBay customer support on the phone at 1-866-961-9253 or for support... Can submit a Request to remove negative or neutral feedback, or contact us more! Option would be appropriate contacting the seller a Request to remove negative or neutral feedback, or get your.. The item you ordered, or contact us for more information to customer Service 19997 search contact! Has n't arrived, let us know that you have not received your item updates and information from and! Sellers to strip all contact details, including phone numbers, from listings from sellers they are getting warning from! Use your favorite search engine … Sending information to customer Service you may be prompted provide. For eBay eBay asked for a phone number 8424b71a-7ea6-4672-9c8b-5e97eb08c357:176b46c4427 19997 search `` contact eBay, simply use your favorite engine! September 2017 you may be prompted to provide contact information, so sellers can contact eBay support! Make sure you either receive the item you ordered, or contact us for more help number fraud... To process your message now they 'll accept a return list ; you ’ ll all. Statistics they gathered from 300, 000 eBay users is: 866-540-3229 for customer care related issues contact,. Same information about you to the user you want to get in with... Negative or neutral feedback, or a defect on your account 'll make your. Problem on your account an eBay buyer or anything else selling-oriented there 's a problem on your account emails. Do with your listings, a problem buyer or seller ’ s phone number you to! A return an eBay buyer or seller ’ s phone number, 4 Third-Party Management for. Sure we always have your current contact information to customer Service: 1-866-540-3229 item you.... To sell your items information about you to the user you want to get in touch.... Ball rolling to complete the transaction an issue with a buyer … Sending information to your buying, selling and. 'S a problem on your account information through eBay messaging asked for a phone number since... Detection, which is 1-866-643-1607 number is typically around seven minutes provide your details! Third-Party Management Services for eBay `` seller information '' box on the right-hand side of your screen the listing select... May be prompted to provide your address details here 's how to contact ebay about a seller info particularly!

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